This Refund Policy forms part of, and should be read together with, the User Agreement (in particular Section 4) and the Privacy Policy. It explains how payments for Artemis Group Tools ("Artemis," "we," "us") are handled. Where this policy and Section 4 of the User Agreement address the same subject, they are intended to be read consistently.
Artemis is digital software that is license-bound to your device and delivered and activated immediately upon purchase. Except as set out below, all fees and payments for Artemis are final and non-refundable. This applies equally to the one-time "Founder" (lifetime) purchase and to every recurring subscription tier, including any renewal charge, and you acknowledge that you are not entitled to a refund for any unused portion, change of mind, dissatisfaction, discontinued use, or loss of access to a third-party platform such as VRChat.
We offer a free trial and trial keys through our community Discord so that you can fully evaluate Artemis on your own setup before paying. Using a trial is the best way to confirm that Artemis fits your needs before purchase.
The monthly and annual plans renew automatically until cancelled. You may cancel at any time through your PayPal account (by managing or cancelling the corresponding subscription or automatic-payment authorization) or by contacting us at the email below. Cancellation stops all future renewals and takes effect at the end of the current paid period; you keep access for the remainder of that period. We do not provide partial, prorated, or unused-time refunds for a billing period that has already begun.
The one-time "Founder" (lifetime) plan is a final, non-refundable purchase. Its scope and limits are defined in Section 3 of the User Agreement, and the discontinuation of the Artemis service does not in itself entitle you to a refund, except as provided below.
This no-refund policy does not apply (i) where a refund is required by applicable law, and nothing here waives any non-waivable right you may have under the consumer-protection laws of your jurisdiction; or (ii) where you report a charge as unauthorized or fraudulent. To pursue an unauthorized-charge claim, contact us at the email below promptly after the charge appears, identify the specific transaction by date and amount, and submit documented proof from your bank, card issuer, or financial institution evidencing that the charge was unauthorized or fraudulent. Upon our verification of that documentation, we will work with you in good faith to resolve the matter, which may include issuing a refund or reversal of the affected charge.
Please contact us first — we resolve issues quickly. This policy governs our own refund practices only; it does not override, waive, or limit the dispute and buyer-protection processes offered by PayPal, or any chargeback rights provided by your bank or card network. Those processes operate independently of this policy and remain available to you.
You may cancel a recurring plan through your PayPal account, or contact us at the email below to cancel or to raise any of the matters described above. Please include the email or order reference used at purchase so that we can locate your account quickly.
We may update this policy; the effective date above reflects the latest version.
Artemis Group Tools · Contact: dreman1166@gmail.com · Privacy Policy · User Agreement · Refund Policy